Key Conditions at a Glance
The table sets out the conditions most often asked about. Each is explained in the sections that follow.
| Matter | Condition |
| Age | Customers must be over 18 |
| Accounts | One account per person |
| Verification | Documents may be requested; typically completed within 24 to 48 hours |
| Deposits | From $15, with limits depending on the method |
| Withdrawals | Processed within three business days, subject to verification |
| Bets with an active casino bonus | No more than $100 per bet |
| Release from a bonus | Not more than ten times the bonus amount |
The figures are those published at the time of writing and may be revised by the operator. A reader may wish to confirm them on the official pages before relying on them.
Who May Use the Service
The service is intended for adults only. Registration of persons under 18 is prohibited, the operator states that it verifies the age of its customers, and winnings obtained by underage players are cancelled. Beyond age, the operator expects the following of every account holder:
- to hold a single account, which must be the person’s first with the platform;
- to provide accurate personal details at registration;
- to request any change of personal information through customer support;
- to use payment methods that the customer can prove to be their own;
- to supply documents when verification is requested.
These are conditions of access rather than formalities. It is advisable to consider them carefully before registering.
Account and Verification
The operator explains that verification protects the security and integrity of accounts and forms part of its anti-money-laundering procedures. Until it is completed, deposits or withdrawals may be restricted. The documents that may be requested include a valid identity document, proof of residence issued within the last three or six months, proof of ownership of the payment methods used and statements covering recent transactions; the list is described as not exhaustive. The process runs as follows:
- The operator requests the documents it needs;
- The customer uploads clear, legible copies;
- Once everything has been received, the review is typically completed within 24 to 48 hours;
- If further information is required, the operator contacts the customer.
There is no need to notify support after a successful upload, since the review begins on its own. More complex cases may take longer than the usual period. Account access itself relies on a username or registered email address and a password; a forgotten password is reset through the registered email. It seems prudent to keep documents ready and the registered email address secure.
Payments
Deposits are accepted from $15 through PlayID, Visa and MasterCard, Skrill, Neteller, MiFinity, Bitcoin and other cryptocurrencies, with upper limits between $2,000 and $5,000 depending on the method. Withdrawals are available through PlayID, cards, Skrill, MiFinity, cryptocurrencies and bank transfer, with minimum amounts from $10 to $60 and maximums from $1,500 to $5,675. The operator notes that e-wallet transactions are the quickest and that card payments may take longer because a bank is involved.
A withdrawal request is processed within three business days, Monday to Friday, and is paid out provided that it has passed the required account verification and security reviews. After payment is released, the time of arrival depends on the method; a bank transfer, for instance, may require a further three to five business days. A customer may therefore find it useful to complete verification before the first withdrawal rather than during it.
Bonus Rules
Promotions are optional, and each has its own page with full terms. Several conditions nevertheless recur across the casino offers and are worth stating once. A bonus must be activated in the My Bonus section before any bets are placed with the qualifying deposit. While a casino bonus is active, no bet may exceed $100. The amount that can be released from a bonus is limited to ten times the bonus itself, and winnings from free spins are capped at $50 for packages of up to 50 spins and $100 for larger ones. Two bonuses cannot be active together; activating a second removes the first with its winnings.
Time limits apply as well: casino bonuses must be wagered within 10 days of activation, otherwise the bonus and any related winnings are voided. A withdrawal request made before a bonus is claimed, or while it is active, cancels eligibility, and an active bonus may be cancelled by the customer at any time, in which case the bonus balance is removed. Games contribute to wagering in different proportions, which are set out in the casino bonus section of the general terms. It is sensible to read the terms of an offer in full before accepting it.
Responsible Gaming and Account Closure
The operator states that gambling can be addictive and should be treated as leisure, not as a source of income. A temporary break can be arranged through the support team. Self-exclusion is requested by email to [email protected], and the account is then closed as soon as practicable. The customer is required to disclose any other accounts and not to open new ones; the operator takes reasonable steps to prevent new registrations but does not accept responsibility for losses on other accounts. The Help Centre also describes how an account can be deactivated or, later, reopened through support. A person who feels that play is no longer a pastime may wish to use these options without delay.
Changes and Questions
The operator reserves the right to modify or end its promotions at its discretion and without prior notice, as each offer page states. For that reason any summary, including this one, can become outdated; the published Terms and Conditions and the individual offer pages take precedence. Details of the operating company, its licence, governing law and dispute procedures are not reproduced here and should be sought in the full Terms and Conditions. Customer support is available 24 hours a day by live chat and by email for questions about any condition.
Readers are reminded, finally, to confirm that online casino or betting activity is permitted in their jurisdiction before registering, making a deposit or playing. Those for whom it is permitted may wish to read the full terms at leisure and to ask support about anything that remains unclear.